Caltric

Store and Contact Information

• Our store hours are Monday-Friday 8:00 AM-3:00 PM PT • Our mailing address is: CALTRIC 421 W. PALMER GLENDALE CA 91204 • Our email address is: Caltric@Caltric.com

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Where are the parts manufactured?

Most of the parts are manufactured in China and some in Taiwan.

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How the aftermarket parts compare with originals?

The quality of OEM units is supperior to aftermarket units but these are good too the defect rate is around %1-%2 which is the very good in part business.

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Do you ship internationally and what is the shipping rate?

Yes we do and shipping rates depending to the country and prodcut varies from $12 to $45.

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What is our shipping method?

We ship only by USPS, item's with less than 1 Lbs are shipped by first class mail the rest are shipped by priority mail.

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How do I return an item for refund?

You can ship it back for refund a %20 shipping and restocking fee is applied.

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How do I get warranty replacement?

You can ship it back for replacement there is no need of RMA number only a print out of the payment is enough.

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Who pays for warranrty returns shipping?

Customer is responsible for return shipping postage.

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When you will ship my item?

All purchases made before 2.00 pm pacific time are shipped the same day, orders after that are shipped the next day.

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How long it takes to receive the order?

it ususally takes around 3-4 days for most domestic locations for international orders it varies from country to country some take 2 weeks some more than a month.

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Can I ship the item to a different address than the address on payment?

Yes you can enter the address on check out.

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Can I pay by money order or cashie check?

Yes you can please mail it as certified mail along a print out of the item you need plus a clear shipping address.

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How long it takes you get the payment?

payments made by paypal or credit card are instant payments by debit card takes several days to get cleared.

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Can I ship the item to a different address than the address on payment?

Yes you can enter the address on check out.

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Can I pay by money order or cashie check?

Yes you can please mail it as certified mail along a print out of the item you need plus a clear shipping address.

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How long it takes you get the payment?

payments made by paypal or credit card are instant payments by debit card takes several days to get cleared.

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I returned an item when I expect the refund?

Refunds are made the same day we get the packages sometimes it takes several days to show in your account.

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What warranty covers?

Warranty cover the failure of parts to work properly due to manufacturing defect or any internal issues it does not cover damge to the unit caused by improper installation breakage of the unit or burning of part due to electrical or engine problems.

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Where are you located?

We are located at Glendale California.